General FAQ

Product Information

• Shade Finder & Product Matching Quiz

Purchasing and Ordering

• Shipping & Returns
• Privacy Policy
• Shipping Policy
• RETURNS & EXCHANGES
• Cancel or change order
• Maximum Purchase Policy

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General FAQs

• If a single shade arrives damaged in the Palette, will Hourglass replace the entire Palette or a single pan?
• If I change my mind after I receive the Custom Palette, can I exchange for a Pre-Set Palette?
• Can I choose multiples of the same shades?
• Is this Limited Time only?