What is the Hourglass Shade Finder?
The Shade Finder is an online tool that helps you find your perfect shade matches of Veil Hydrating Skin Tint, Ambient Soft Glow Foundation, Vanish Foundation Stick and Vanish Concealer. The quiz takes just a few minutes, and allows you to sign up to receive your results by email for ease of reference. Please visit our online Shade Finder to find your perfect shade match.
What is my undertone?
Undertone is your underlying skin tone, which affects the overall hue of your skin. All skin tones fall into one of three undertone categories: cool, neutral, or warm. Skin with warm undertones tends to tan quickly in the sun, whereas skin with cool undertones may turn red and burn easily. Neutral undertones fall in the middle; they may burn at first but tend to get tan over time.
How do I find my undertone?
If you're unsure about your undertone, you can check the veins on the inside of your wrist. If they appear green, you have a warm skin tone. If they look blue or purple, your skin tone is cool. If you can't tell or have both, then you most likely have a neutral skin tone.
I signed up to get the results emailed to me, but I didn’t receive the email.
Please check your junk folder and ensure that emails from hourglasscosmetics.ca are in your approved senders list. If you don't see the email in your junk folder, please contact us and our team will assist you.
Can I be matched to another foundation in your line?
At this time our Shade Finder quiz matches Vanish Foundation Stick, Veil Hydrating Skin Tint, Ambient Soft Glow Foundation and Vanish Concealer. If you are looking for a different Hourglass foundation and are unsure of your match, please contact us and we will be happy to help.
I received my foundation. How do I know this is the right match for me?
We recommend that you blend the foundation fully into your face and look at yourself in different lighting through the course of the day. The shade should match your face and neck. If you feel that you have the incorrect shade, you have 45 days to return it to us for a full refund.
What if I am matched to the wrong foundation?
If you purchase your foundation or concealer match and find that it isn't right for you, you have 45 days to return them for a full refund. You may take the Shade Finder quiz again, or contact us for assistance in finding the right match for you.